Quilted Castle Fabrics Moda Yuwa Lecien, Kaufman Michael Miller Free Spirit Rowan Westminster Northcott

Here are some of the most frequently asked questions at The Quilted Castle.com.

How much is shipping? TOP

Our shipping policy is explained here.

What payment methods do you accept? TOP

We currently accept Visa, Mastercard, Discover and American Express payments on our web site. If you would prefer to send a check or money order, please email us via our "contact us" page, and we will work with you.

We used to offer Paypal as an option and have taken that down. As a seller we were having some issues with them and just decided to stop offering that as an option. However, we can still accept payments through Paypal. If you would like to send money that way then please let us know and we can work out the details with you.

What is the minimum amount of fabric I can order? TOP
The minimum cut for yardage is 1/2 yard. For all yardage in our sale category, the minimum cut is 1 yard. Beyond these minimum cuts, we can cut fabrics for your order in 1/4 yard increments. It is to your advantage to order multiple yards to save on shipping costs. We can ship six to eight yards of fabric (not flannel) to you at the same price as two yards.

How long will it take me to receive my order? TOP

We will make every effort to have your order shipped to you within 2-3 business days of receiving your order.

International orders typically take 6-10 days to reach you, though it can vary, based on volume processed by your local customs office. In extreme cases, packages can arrive 4-6 weeks after shipment, and rarely, even longer.

I am uncomfortable using my credit card online. Can I call you and give the information over the phone? TOP
You could but the order itself would still have to be placed online in order for our inventory to be accurate. As for the credit card info, when you give us your credit card information on the phone, the only option we have to process that card is over the internet, so we write down the information and then enter it ourselves. If you are not comfortable with this method then please use the money order option. If you contact us via email at CustomerService@thequiltedcastle.com we will provide you with the address to send it to. We can also accept Paypal if you are set up to send money that way. We do not offer it as an option on our payment screen, however we can make exceptions and accept payments that way also.

What is your privacy policy? TOP

Personal information and payment information is always kept strictly confidential. We will never rent, sell, or share personal information about you with other people or companies. Protecting our customers' privacy is as important to us as protecting our own.

I have a question regarding my order. How may I contact you? TOP
If you would like to check the status of your order, please send an email to customerservice@thequiltedcastle.com. We will answer your email as quickly as possible. PLEASE include information such as order number, date of order and your name. If these items are not included in your email, it may delay our reply.

What if one of the items on my order is out of stock? TOP
There may be times when the product you have ordered is out-of-stock and unavailable for shipment. We do not back order products. If an item is out-of-stock we will ship the other items on your order. If we have an item in stock but do not have the correct quantity on hand we will attempt to contact you to verify if you would like the quantity we have or if you would like to cancel the item. This may result in a delay fulfilling your order.

Return Policy TOP

Returns will be accepted for 30 days from the date of purchase (excluding sale items and cut yardage). Return shipping costs are the responsibility of the buyer. Refunds will be given (less the original shipping charges) after deducting a 20% restocking fee. Returns must be in original condition to receive a refund.

Patterns and books are not returnable due to copyright laws.

We reserve to right to cancel any order at any time.

Color variations and dye lots will vary somewhat, as will how the colors appear on various screen resolutions. The fabric swatches shown are almost always provided by the manufacturer of that particular fabric. If you are unsure of a color, please send us an email to inquire further or ask about purchasing a fabric swatch. We do not accept returns based on color variations/expectations.